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Shipping Information

1. Do you ship to my country? We do ship internationally - though we are not able to ship to all countries because of the cost of lost/stolen/missing packages to some countries. If we are able to use Global Priority Mail, shipping whatever can fit into a 12x9x3” global flat rate box weighing less than 20 pounds is $25 insured for Canada/Mexico and $39 elsewhere. Small items that fit into a 6X8" flat envelope can sometimes be mailed for only $6.00. The cost of international shipping can be prohibitive, but feel free to contact us and we'll see what we can do. 2. When do you ship? Normally, PCE ships Monday through Friday via UPS and USPS - we're closed on weekends and holidays to spend time with the family. We try very hard to ship within 48 business hours of receipt of your order. Orders received Tuesday afternoon through Friday morning are generally shipped that day or the next. 3. Help! I need my order in two days! If there is an "emergency" need to get an order fast, we are happy to ship via faster modes such as Next Day Air, Second Day Air, etc. - just mention in the comments section of the shopping cart that you need the order by a specific date and we will attempt to accommodate your request. 4. When will I get my order? Most of our orders will arrive within just a few days but, just to be safe, please allow 7-10 business days. If that won't be soon enough for you, please consider requesting a faster delivery method.

4. Where are your shipping charges listed? We don't have a list of shipping charges, per se - but our shopping cart will give you a fairly close estimate of what shipping will cost for nearly all orders. It isn't perfect, but for a mixed order of 6-10 items, (clay and lighter weight items) it will be pretty accurate. (The estimate will be less accurate on orders which are very small and lightweight, such as 3 packages of UltraThinBond or 2 bottles of Jones Tones glitters, and will be more accurate on larger mixed-weight items.) As you shop, the program on which our cart runs will give you an estimate based first on averages and then weight of items. Because the vast majority of our orders are sent via UPS, the cart begins with a mininum charge of $4.95 - even if the package is to be sent by US Mail and even before you have added any weight to your cart. As you add items to your cart, the program raises the shipping estimate based on the weight of the items that you have selected. The only way to get a more accurate estimate of your shipping charges would be to actually pull and pack your order and weigh it - and time constraints prohibit us from doing that. You are always free to use the shopping cart just to estimate your shipping costs, even if you plan to mail or fax in your order. If you would rather not do that, it may be helpful to you to plan on shipping charges costing approximately 8-10% of your order.

Order safely on line - your card will not be charged until your order is shipped.

Polymer Clay Express at TheArtWay Store 9890 Main Street Damascus MD 20872 Phone: 301 - 482 - 0399 FAX: 301 - 482 - 0396

Order on line via secure server: Or, call in orders toll-free — (800) 844-0138 11 AM - 8 PM (Eastern Time) On The Web: www.polymerclayexpress.com Or visit our Java-script-free mirror site at: www.polymerclayexpress.net

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